Return Policy

Return Policy

We strive for 100% customer satisfaction. If you encounter any issues or defects with your order, please follow the guidelines below to ensure a smooth return or exchange process.  

International Orders: At this time, we do not accept returns or exchanges for international orders. Please ensure all product details, including sizing, are reviewed carefully before placing your order.

Eligibility for Returns and Refunds

  • Defective or Misprinted Items: If you notice any defects in the embroidery or misprints, please contact us within 15 days of receiving your order. We will replace or refund any item with a manufacturing defect.

  • Condition Requirements: Items must be returned in the same condition as received - clean, unused, and undamaged without signs of wear.

  • Please note that we do not offer refunds for products shipped to APO/FPO/DPO addresses. Due to the unique nature of military and diplomatic mail, we are unable to guarantee delivery timelines or condition upon arrival. All sales shipped to these addresses are considered final. We recommend reviewing all order details carefully before completing your purchase.

Non-Returnable Items

  • Health and Hygiene Products: We do not accept returns for leggings or any face coverings, such as neck gaiters and bandanas, due to health and hygiene reasons.
  • Final Sale Items: Items identified as Final Sale are non-refundable.

Exchanges

  • If you ordered the wrong size, we offer exchanges for clothing items as long as they are free of stains, dirt, rips, odors, cuts, etc. Please refer to the size chart on the item page before making your purchase to ensure you select the correct size.
  • All exchanges are considered final. We cannot process further returns or exchanges for items that have been exchanged.

Return Process

  1. Contact Customer Service: Before returning an item, please contact our customer service team at eyesrightapp@gmail.com within the specified time frame. This helps us address your concerns and provide the necessary return instructions.

  2. Authorization: Obtain a return authorization from customer service. Returns without authorization may not be processed.

  3. Return Shipping: Use the return address provided on your invoice. Ensure the package is securely packed to prevent damage during transit.

  4. Tracking: We recommend using a trackable shipping method. We are not responsible for items lost or damaged in transit.

Refunds and Processing Time

  • Inspection: Once we receive your return, we will inspect it to ensure it meets the return conditions.
  • Processing Time: Refunds or replacements will be processed within 7-10 business days after the inspection.
  • Notification: You will be notified via email once your return is processed.

Chargebacks

  • If you have any questions or issues with your order, please contact our customer service team before initiating a chargeback. We are here to help and will work with you to resolve any issues.

Return Address: 

Eyes Right Apparel
217 Wrangler Drive
Coppell, TX 75019

Contact us at eyesrightapp@gmail.com.